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CUSTOMER SERVICE

CREATE AN ACCOUNT

  • It is easy to create an ÁMA Unique account:
  • 1 - Click on My Account on the top right of the homepage
  • 2 - Then you get to the Sign In page
  • 3 - Choose a CREATE ACCOUNT button
  • 4 - Then you get to the New Account page
  • 5 - Fill in all the fields:
    • - Email Address,
    • - Password,
    • - Confirm Password,
    • - First Name,
    • - Last Name,
    • - Company Name,
    • - Phone Number,
    • - Address Lines,
    • - Suburb/City,
    • - Country,
    • - State/Province,
    • - Choose a State,
    • - Zip/Postcode.
  • 6 – Tap the CREATE ACCOUNT button
  • 7 – Then you will receive a notification by e-mail.

We strongly recommend you to create a personal account to get access to the following advantages:

  • - To track your order
  • - To save your payment details
  • - To benefit from certain offers available only to our account-holding customers.

LOG IN

If you want to sign in to your account, just click on My Account at the top right of the homepage, and then enter your login and password. You will get access to your complete order history.

RECEIVE UPDATES ABOUT ÁMA Unique OFFERS

If you agree to sign up to our newsletter, just enter your email address on the bottom of the ÁMA Unique homepage. We recommend you to create the account because some offers are made for our customers only when they are logged in to their accounts.

RECOVER YOUR PASSWORD

If you do not remember your password, enter your email address in the login page. Then click on “Forgot your password?” You will receive an email with the instructions on how to reset your password. To change your password, go to your account and enter your new password.

PROTECT YOUR PERSONAL INFORMATION

The personal information gathered by the website is for ÁMA Unique only, and it is gathered with Customers’ consent. Protection of your personal information is our main concern. That is why we keep all your personal information strictly private and confidential to process your orders. Customers’ personal information and private data are necessary to manage orders and Customer relations, and to inform Customers about all the offers or commercial information that may be interesting for them. This data may be given to service providers and our business partners who are involved into managing orders. The only ÁMA’s reason to gather this information is to provide its Customers with high-quality products and services. All the received information is used for two purposes: to enhance and personalize Customers’ shopping experience, and to improve our website. Personal information will be stored for 3 years. Customers have the right to access, change, update, or deny their personal information. To invoke this right, send an email to our Customer Service team. Fill the contact form and submit an official document to prove your identity. Then you will receive an email with confirmation that your request has been accepted. Your ID document will be stored for a maximum of 1 year. When you provide us with your private date, you can agree to receive information relating to ÁMA Unique. This information will only be sent to Customers if they have explicitly agreed to receive it.

COOKIES

Information on the Customer’s behavior on the site may be saved in “Cookie” files on the Customer’s computer device. Cookies are used to identify the website’s visitors and keep track of their activities. This helps you to stay registered, resume your preferences. This is a reliable mechanism to remember stateful information on products and services of your personal interest. We use cookies for a lot of practical reasons and they are not meant to be harmful for you:

  • - To collect traffic statistics (information on visits, pages viewed, leaving in the middle of an order, etc.).
  • - Adapt the Website to the device used by the Customer.
  • - Save information entered on forms, give secure access to private personal pages such as a Customer account or Shopping cart.

ÁMA Unique reserves the right to install cookies on Customers’ devices when they visit the Website. A "cookie" is a term used to define a small piece of data sent to your computer by a website when you visit it. Your computer device stores it in a file placed inside your web browser. We do not receive any personal information through cookies (like your real name or address) if you do not want to inform us about it. They are used to signal about any previous Customers’ visits to the Website to help ÁMA Unique make its services personalized.

browsers accept cookies in the default mode but you can change the settings to forbid automatic cookies acceptance or to enable only certain categories to be downloaded on your computer device. If you do so, it is most likely that some functions of the Website will be disabled fully or partially, and we do not guarantee the correct work of the Website. If the Customers the ‘Share’ or ‘Like’ buttons, they understand that their browsers establish a direct connection with the servers of the corresponding social media platform. In this case the information gathered by the Website is linked to their accounts they have on this social media platform.

If Customers do not want social media to link the information gathered by the Website to their accounts, they need to sign out of the corresponding social media platform before entering the Website. ÁMA Unique has no responsibility for the content or functioning of any social media platform, and for Customers’ private information they gathered.

PLACE AN ORDER

If you make an order on our women’s clothing boutique, you need to select what you want to buy, provide us your address and details necessary to pay. We recommend you to create an account. If you have chosen standard or express delivery, you receive a confirmation email within 1-3 working days. You will find your tracking number on it. During promotional periods, this time may be prolonged.

SIZE GUIDE

Our women’s clothing online store demonstrates a wide range of sizes from XS to 5XL. Do you want to place an order on our high-quality women's wardrobe? Please select your usual dimensions. View our guide for more information. If you are not sure about your measurements, visit our CONTACT US page for personal assistance.

FIND ITEMS EASILY

Our website has a search option which makes it easy to find what you want.

CHANGE OR CANCEL AN ORDER

Tailor-made order cannot be changed or cancelled.

USE AN OFFER CODE

You can use a promotional code entering it on the Shopping cart page.When the code has been validated, the offer will be automatically taken into account in your order. If you have problems with it, please write to the our CONTACT US page.

FIND AN UNCONFIRMED CART

Log in to your account, then click on “Shopping Cart”, and you will see an unconfirmed shopping cart. You need to confirm it within 30 days. If you put the piece into you shopping cart, it does not mean that you reserve it.

CREATE A WISHLIST

Use the wishlist to keep track on items you like. You can put your wishlist into a shopping cart at any time you want.

COMPOSITION OF YOUR PACKAGE

We make every effort to keep your order safe and not damaged in shipping. In each package, you can also find return label and your return paper, which is necessary if you want to return an item.

PAY FOR AN ORDER

There are several payment methods accepted on the website: credit/debit card, PayPal Google Pay, Apple Pay, etc. Credit/debit card transactions on our website are absolutely secure. We use encryption technologies to protect you payment information. When you make an order, you can save your card details. This will save you time when you make the next order.

PROMOTIONAL PERIODS

During promotional periods, shipment processing will take 10-15 business days.

DELIVERY ZONES

AMA Unique delivers to the addresses worldwide, but free shipping is possible to the USA and Europe only. The orders are processed from Monday till Friday except holidays. The processing will take 2-6 business days. The package price will be indicated when it is prepared. The delays at the customs are possible when the products are sent from Europe to the USA.

DELIVERY TERMS, SPEED AND MODES

STANDARD SET OF DELIVERY The delivery takes 3 – 7 business days from Europe to the USA (during promotional periods, this term may be extended). The confirmation letter will be sent at the time of making the order. Confirmation email will be sent at the time of order. Email indicating your tracking number will be sent when your package is dispatched (3-7 business days after your order confirmation).

TRACK AN ORDER

It takes 3-7 business days from the moment your order has been placed to prepare your order for shipment.
You may track the progress of your order at any time in your account.
You will also view your order details and their status there.
When your package has been dispatched, you will receive an email with your tracking number. You may see where your package is now if you visit the carrier’s website and use this number.
Explanation of the Statuses:

  • In preparation: your order is being prepared but not dispatched. When it has been dispatched, you will be informed with a dispatch email.
  • Dispatched: your order has been dispatched. You will have received a dispatch email with confirmation and tracking number. During promotion periods, delays are possible.

MISSING ORDERS

If you did not receive your order, please speak to your neighbors or doorman. If your order hasn’t still been delivered two days after the delivery date indicated in your tracking, please write us via our CONTACT US page.

MISSING ITEMS

If you did not receive all the items mentioned in your order, please contact us via our CONTACT US page.

REFUND POLICY

Tailor-made order can not be refunded.

ÁMA DESIGN

All our items are designed by our team, and we do our best to offer trendy women's clothing to you online. Our clothes design is adapted for a wide range of sizes from S to plus size. We consider the demands of women with any figure type. For example, we create a special sleeve and waistband design to be as comfortable as possible, wrinkle-free, and your clothes will look perfect all day long.

CARING FOR YOUR ITEMS

Please read the care advice carefully on each item page online and on the product labels. Visit our special Care Tips page. We do not assume any responsibility for the product if you do not follow the instructions.

QUALITY ISSUE

The quality women's clothing is our main priority, but in exceptional cases and external factors you may come across a defective piece. If this occurs, you can return it free of charge within a period of 30 days from the time of purchase.

If you found some defects on a final sale or customer order garment or after 30-day, please tell us via our CONTACT US page. Inform us about the number, the date and the reference of your item. Describe your problem and supply the photos.

REQUEST SPARE PARTS

We do not provide additional parts. We do not replace any part of our items. If you have quality complaints, contact us via our CONTACT US page.

CONTACT US PAGE

You can contact us via our CONTACT US page. Our customer service is online and via our website only. Our consultants will answer all your questions within 24 hours. Please contact us via online form on our website.

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